Microsoft recommends that updating the GPU drivers may help resolve the issue. Search for and open the RDP client and under the Experience tab, disable Persistent bitmap caching. Since the option is not available for mobile apps, I will use the desktop app as an example. While useful for low bandwidth connection, it consumes resources and slows the PC down, sometimes leading to the black desktop screen error. Disable Bitmap Cachingīitmap caching is a process where the computer will create cache files of images and other resources, and store them locally on the remote desktop client. A lot will also depend on your monitor’s screen size and system configuration. Under Display resolution, choose the recommended resolution or try something lower.
Scroll a little to find Scale and layout option. Right-click anywhere on the desktop and select Display settings. Setting the screen resolution higher than recommended can also lead to the remote desktop showing a black screen. Pro Tip: Check our comprehensive guide on essential Windows 10 keyboard shortcuts 4. You may then troubleshoot the issue later when you have time.Īnother option is to use the Ctrl+Alt+Del shortcut combination that brings up a blue screen with Task Manager listed as one of the options. Keep the Task Manager open until you complete your work.
Press Ctrl+Shift+Esc shortcut buttons on the keyboard to open the Task Manager. If you are unable to view desktop and instead see a black screen, one temporary solution to solve the issue is launching the Task Manager. There may be some compatibility issues between different app versions, which is why we recommend updating apps.
REMOTEPC PROMO CODE UPDATE
If there is an update available, you will see ‘Update’ option. Open the Play Store on Android and search for the app. Update your Microsoft Remote Desktop client on whichever device you are using it on. I will be using the Android app as an example for this post. Open Settings by pressing the Windows key+I on the keyboard and select Update & Security.Ĭheck if there are any updates available and if yes, update and reboot your PC once before trying to connect remotely again. It’s quite possible that your computer has some pending updates. As always, we recommend updating your Windows 10 to the latest version.
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